Child Safety Standards for the DELGADO App

1. Our Commitment to Child Safety

Delgado is firmly committed to ensuring a safe environment for all users. Under no circumstances do we tolerate content that depicts, promotes, or relates to Child Sexual Abuse or Exploitation (CSAE).

Our safety standards for the Delgado app are designed to actively detect, prevent, and eliminate CSAE. We strictly adhere to all applicable laws and regulations concerning child protection.

2. Prohibited Content and Behavior

The following content and behaviors are strictly prohibited on our platform:

Any depiction of Child Sexual Abuse or Exploitation (CSAE material).
Offering or soliciting Child Sexual Abuse or Exploitation.
Contact or conversations aimed at inappropriately contacting or exploiting minors (Grooming).
The publication of minors' personal data without parental consent.

In the event of a violation of these policies, the content will be immediately removed, the account will be suspended, and the relevant law enforcement authorities will be informed.

3. Moderation and Detection Processes

We employ a combination of human review and technology to identify CSAE content:

Proactive Moderation: We use [Briefly describe your tools, e.g., automated filters and hash databases (such as those provided by NCMEC) to detect and prevent the upload of known CSAE content].
Reactive Moderation: Reported content is prioritized and immediately reviewed by trained personnel.
Account Suspension: In case of a violation, the user account will be immediately and permanently suspended.

4. Reporting Channels and Contact Information (In-App Procedure)

We provide transparent and simple ways for users to report concerns or violations, as required by Google Play policies:

A. Reporting within the Delgado App

Users can report suspicious content, messages, or profiles directly within the app. This is our primary in-app procedure for user feedback:

In the Delgado App: [Provide the exact path here, e.g., Tap the Options Menu (⋮) in the chat or on the user's profile and select "Report User."]
These reports are prioritized and reviewed 24/7 by our Safety Team, which responds promptly.

B. Contact Person for Child Protection (External Contact)

For urgent inquiries or reports concerning child protection, users, authorities, and child protection organizations can contact our designated Child Safety Officer directly:

Responsible Department: Child Protection and Safety Team of the Delgado App
Email: [Your dedicated, active safety email address, e.g., security@delgado-app.de]
Address: [Your full company address]

5. Compliance with Laws and Cooperation with Authorities

The Delgado app complies with all applicable national and international legal requirements for child protection. We actively and closely cooperate with law enforcement authorities, the National Center for Missing & Exploited Children (NCMEC), and other relevant child protection organizations to aid in the fight against CSAE and the identification of offenders.